Ted Gifted

We will be happy to help +48 61 30 72 345

Star Lowest price guarantee

TGL POLAND Sp. z o.o.


GENERAL TERMS
AND CONDITIONS



§ 1 GENERAL
PROVISIONS



These
General Terms and Conditions (hereinafter referred to as the GTC) contain the
general principles for the provision of services by TGL Poland Sp. z o.o.
[limited liability company], based on orders placed by the other party,
hereinafter referred to as the Buyer. These conditions include the scope of
activities, which is necessary for the proper fulfilment of obligations of both
parties. When placing an order, the Buyer confirms that he has read and accepts
the following terms and conditions.



§ 2
DEFINITIONS



Throughout
the GTC the following terms are used:



1.      SELLER - TGL Poland Sp. z o.o. [limited
liability company], with its registered seat at Żytnia street 3, 62-064 Plewiska, NIP 7831664350, registered in the National Court Register kept
by the District Court Poznań - Nowe Miasto and Wilda in Poznań, VIII Economic
Department of the National Court Register, number 0000375389, initial capital
PLN 30 000, e-mail info@tedgifted.com



2.      
CLIENT
or BUYER - a natural or legal person conducting business activity



3.      
BUYER
- an entrepreneur concluding a sales agreement with the Seller within the scope
of its business activity



4.      
CONSULTANT
- a representative of the Seller appointed for a given region or Client/ Buyer



5.      
SYSTEM
- the Seller's order processing system



6.      
MASS
PRODUCTION - production of ordered products, carried out in the Seller's
production plant



7.      
PRELIMINARY
VISUALISATION - a preliminary design of the offered product



8.      
PRODUCTION
VISUALISATION - a design of the offered product, being the basis for mass
production



9.      
SAMPLE
- 1 piece of a custom-made product, prepared in order to demonstrate its
colours and/ or way of manufacturing



10.  
PRODUCT
- goods ordered by the Buyer, manufactured by the Seller on the basis of an
accepted production visualisation and/ or sample



§ 3 ENQUIRY
AND OFFER



1.      
The
Seller provides two ways for obtaining a commercial offer:



a.      
Online
order - The current commercial offer is published in the online shop
www.tedgifted.com, where the Client can create their
Profile and can calculate the price of any product.



b.      
Enquiry
- The Client may submit an enquiry by telephone or electronically via e-mail or
available communicators such as WhatsApp or Skype.



2.      
In
case of receiving an enquiry referred to in point 1b of this article, the
Seller prepares a commercial offer on the basis of the information contained in
the enquiry. In order to prepare a precise commercial offer, the Seller may ask
the Client to complete given information. The Seller sends the commercial offer
by e-mail to the address indicated in the enquiry. The commercial offer is
valid for 7 days from the date of sending, unless otherwise stated on the
offer.



3.      
These
GTC apply exclusively to cooperation with Clients who are entrepreneurs.



4.      
Pricing
of products is based on the current catalogue offer. An up-to-date catalogue is
available at all times at the Seller's premises and can be sent to the Client
on individual request.



5.      
The
Seller may announce temporary sales promotions for selected products or
configurations under separate conditions that will be specified each time for a
given promotion.



§ 4
ORDERING



1.      
The
Seller provides two ways of placing an order:



a.      
Ordering
via the online shop - The Buyer places an order in the online shop at
www.tedgifted.com.



b.      
Ordering
via Consultant - The Buyer places an order via email sent to the Consultant.



2.      
Placing
an order by the Buyer constitutes a conclusion of a sales agreement between the
Seller and the Buyer on the conditions laid down in the rules and regulations
of the online shop in case for online orders or in these GTC for orders placed
at the Consultant.



3.      
After
receiving an order from the Buyer, the Consultant enters it in the System.



4.      
The
Seller's order processing system requires the Buyer to register and accept
these general terms and conditions and processing of personal data. The Buyer
confirms these general terms and conditions and accepts processing of personal
data by ticking the appropriate boxes in the email received from the System
after the registration. The above activities are required only upon
registration. The Buyer is not obliged to perform them separately for each
order.



5.      
The
Buyer has an access to their account in the System and a possibility to modify
the processing of personal data at any time. The Seller reserves the right to
refuse to process an order if the Buyer withdraws their acceptance of these
general terms and conditions.



6.      
When
placing an order, a registered Buyer is obliged to provide the information
necessary for its execution, in particular:



a.      
The
name of the product and its configuration;



b.      
The
quantity ordered;



c.      
The
way of packaging;



d.      
The
way of delivery;



e.      
The
mode of production;



f.       
The
way of approving the graphic design;



g.      
The
desired delivery date;



h.      
The
delivery address, name and telephone number of the person responsible for
receiving the delivery.



7.      
Failure
to provide one or more of the above elements makes placing an order and
conclusion of a sales agreement with the Seller impossible.



8.      
The
Buyer is also obliged to provide files and graphic data according to the
requirements specified in § 7.



9.      
The
Seller does not accept orders and does not conclude agreements on the Client's/
Buyer's own printouts.



10.  
If the Buyer asks the Seller to
place an order in the system, accepts it for production and at the same time
places the same order himself online and also accepts it for production, the
Seller will process both orders, treating them as two separate orders. The
Buyer shall not be entitled to withdraw from the contract in this situation.



§ 5 PAYMENT



1.      
The
Buyer is obliged to pay for the order in advance. The Seller may grant the
Buyer a trade credit under a separate agreement.



2.      
After
an order is placed, the System automatically sends a pro forma invoice to the
Buyer via e-mail along with a link to payment. Electronic payments are made via
the PayU platform. The Buyer may also pay by traditional bank transfer, in this case the Buyer is obliged to
send the payment confirmation to the address
pay@tedgifted.com



3.      
The
buyer is obliged to make payment to the bank account indicated in the pro forma
invoice and in the currency indicated in the pro forma invoice. Payment in
wrong currency and/ or to a wrong bank account will not be accepted as payment
for the order.



4.      
Each
payment should be described with the number of the document to be paid. If
there is no description in the title of the transfer or if this information is
not supplied within 3 working days, the payments will be credited to
receivables starting with the oldest one.



5.      
Failure
to pay for an order within 30 days of its placement will result in automatic
cancellation of the order.



6.      
The
Seller reserves the right to pursue due payments by way of debt collection
through an external company. Referring the case to a debt collection company
will result in charging the Buyer with debt collection costs and statutory
interest on all overdue payments.



7.      
Submitting
a complaint regarding an ordered product does not release the Buyer from the
obligation of timely payment resulting from the sales invoice issued for the
given order.



8.      
The
Seller reserves the right to refuse the performance of a service for the Buyer
with outstanding payments and to suspend the execution of any orders which are
being processed.



9.      
In
the case of complaints regarding invoices or payments, the Buyer is obliged to
submit them within 7 days from the date of receiving the invoice or making the
payment, by e-mail to: invoice@tedgifted.com.



§ 6
PRELIMINARY VISUALIZATION, PRODUCTION VISUALIZATION, PHOTOGRAPHIC AND PHYSICAL
SAMPLE



1.      
At
the Buyer's request the Seller may prepare a preliminary visualisation and
attach it to the offer. The Buyer may make changes to the visualisation, in
which case they are obliged to describe them in detail. Within one project the
Buyer can make 3 changes free of charge. Each subsequent change shall be
charged with EUR 4/ GBP 4 / PLN 20 net and the amount shall be added to the
value of the order. The Seller has the right to charge the Buyer for introduced
changes even if the order is not placed.



2.      
After
the order is placed and paid, the Seller prepares the final version of the
production visualization and sends it to the Buyer via the System. The Buyer is
obliged to accept the production visualisation or to reject it and provide the
comments required for the correction of the visualisation. The order will not
be processed until the production visualisation is accepted by the Buyer via
the System. If the production visualisation is rejected, the Buyer is entitled
to introduce 3 changes free of charge. For each subsequent change the Buyer
will be charged with EUR 4/ GBP 4 / PLN 20 net. The charges are added to the
value of the order and the order will not be processed until they are paid.



3.      
The
Seller enables the Buyer to accept the preliminary visualisation as production
visualisation if the service is conducted by the Consultant via e-mail and if
the Buyer clearly indicates their acceptance of the preliminary visualisation
in the correspondence. In this cases, the Buyer shall not receive the
production visualisation for acceptance from the System and the order will be
released for mass production immediately after the order is accepted and paid
for.



4.      
The
Seller reserves that prepared preliminary and production visualisations are not
an accurate reflection of the final product.



5.      
The
Seller reserves the right to cancel an order, if its visualisation has not been
accepted for more than 30 days, without returning the payment, which will be
considered to be a preparation fee.



6.      
At
the Buyer's request the Seller may prepare a sample of a given product before
starting mass production. The Buyer is obliged to indicate the need for a
sample in the order they place. The Seller prepares a sample after the Buyer
accepts the production visualisation and delivers it to the Buyer in the form
chosen by the Buyer.



7.      
The
Seller delivers the sample as a photo via e-mail by sending a link to the photo
or in a physical form to the delivery address indicated in the order.



8.      
The
Seller shall charge the Buyer for preparing and delivering the sample. This fee
is specified in the offer made prior to the order.



9.      
The
Buyer is obliged to accept the sample or to reject it and provide the comments
required for the correction of the sample. The order will not be processed
until the sample is accepted by the Buyer via the System.



10.  
If
the change in question generates additional costs on the part of the Seller,
the Buyer shall cover them. The Seller shall inform the Buyer of the amount of
these costs in advance.



11.  
Introduced
changes may also affect the order's completion date, which the Buyer
acknowledges and accepts.



12.  
If
the samples do not meet the Buyer's requirements, the parties have the right to
withdraw from the agreement. Nevertheless, the Buyer is obliged to cover the
costs incurred by the Seller for the execution of the order, including the
remuneration for performed work.



13.  
The
Seller states that it is not to possible to prepare the sample after the start
of mass production.



14.  
The
Seller reserves the right to cancel an order, if its sample has not been
accepted for more than 30 days, without returning the payment, which will be
considered to be a preparation fee.



§ 7 GRAPHIC
FILES, COLOURS, TECHNICAL SPECIFICATION OF MATERIALS FOR PRINTING



1.      
To
prepare a preliminary and production visualization the Seller shall use the
Buyer's design or a design made by the Seller according to the Buyer’s order at
the stage of preparing the commercial offer.



2.      
For
each offered product the Seller provides a template that informs about the size
of the necessary bleeds, the safe area and which allows the Buyer to prepare
the design on their own. Templates for a given product configuration are
available for download at
www.tedgifted.com or provided by the Consultant via
e-mail upon the Buyer's request.



3.      
The
Seller specifies the following conditions for the execution of the preliminary
or production visualisation:



a.      
The
Buyer is obliged to send graphic files in the following formats: vector files
as .ai (max. version CS6), .eps (max. version CS6) or .pdf, without password
encryption. If files in other formats are supplied, the Seller does not
guarantee the high print quality and the colour effect intended by the Buyer.
The Seller may - after prior consultation - accept a file in the .jpg format,
provided that it is delivered in sufficiently good quality and resolution.



b.      
The
colours should be defined only according to the PANTONE® Formula Solid Coated
(e.g. 185 C), system whereby the Seller defines the printing tolerance as +/- 2
shades.



c.      
The
Seller reserves that it operates in the CMYK colour space, so the colours
specified by the Buyer are used as a reference to the target colour. In the
case of colours that are particularly difficult to achieve, the Seller may
refer to the target colours in the PANTONE® Color Bridge Coated system, which
are equivalent to colours in the CMYK space.



4.      
By
accepting the production visualisation based on CMYK colours and/ or colour
values other than those in the PANTONE® Formula Solid Coated system, the Buyer
agrees to possible quality deviations (mainly with regard to colour) and cannot
make any claims against the Seller in this respect.



5.      
In
order to ensure the legibility of the graphics included in the designs, the
Seller requires:



a.      
for tapes T1, T7, T8, T9, T10, T16 and wristbands minimum text height of
1.5 mm,



b.      
for bandanas, microfiber cloths and mousepads, minimum text height of
2mm,



c.      
for deck chairs, shopping bags, gym bags, scarfs minimum text 
height of 5mm,



d.      
for
lanyards minimum line thickness of 1 point, for all other products: 2 points.



6.      
The
Seller indicates that a smaller font size or graphic elements do not guarantee
satisfactory quality of the final product, and their use in the design means
that the Buyer is not entitled to any claims against the Seller regarding the
quality or legibility of those elements.



7.      
In
the case of the Buyer’s own design, the Buyer is obliged to provide the Seller
with the graphic design with added required bleeds, in accordance with the
Seller's template.



8.      
In
the event that the design received does not comply with the above
specification, the Seller may make minor adjustments to improve it so that it
meets the requirements of the specification, whereby the Buyer approval is
necessary. If no approval is obtained from the Buyer, both parties have the
right to withdraw from the agreement. Nevertheless, the Buyer is obliged to
cover the costs incurred by the Seller for the execution of the order,
including the remuneration for performed work.



9.      
The
Seller shall not be liable for text errors (spelling errors, typing errors,
etc.) and other errors in the approved design.



§ 8
COPYRIGHT



1.      
The
Seller is not responsible for the content of the designs and does not correct
the content of materials submitted by the Buyer, subject to § 7. The Buyer
accepts full responsibility for the content, logo and any other marks
(including trademarks) and graphic elements which will be placed on the Product
in accordance with the design.



2.      
By
accepting the order, the Buyer declares that the execution of the agreement
does not infringe any possible rights of third parties. In the case of any
legal liability arising from the placing of elements encumbered with rights of
third parties on the product, the Buyer undertakes to satisfy all relevant
claims of third parties made against the Seller.



3.      
If
the content of the design is inconsistent with generally applicable laws, the
Seller reserves the right to withdraw from the concluded agreement. In the case
of exercising the right to withdraw from the agreement under this article, the
Buyer shall be obliged to cover the costs incurred by the Seller for the
execution of the order, including the remuneration for performed work.



4.      
If
the Seller has reasonable doubts as to the compliance of the content of the
design with the generally applicable law, the Seller may suspend the execution
of the order until the circumstances are clarified.



§ 9
MANUFACTURING QUALITY, TOLERANCES



1.      
The
Seller agrees to manufacture the products or samples with utmost care,
observing the tolerances and other the terms set out below.



2.      
A
prepared model does not constitute a reflection of mass production and serves
only to demonstrate the approximate manufacturing quality. Due to the nature of
mass production, manufactured products may differ from the approved sample.
Deviations may concern, among other things, sharpness of print, colours,
material structure, sewing, etc. Deviations result from the characteristics of
the production process and cannot be completely eliminated. They do not reduce
the usability of the product. In many cases possible deviations are only a
subjective feeling.



3.      
Orders
may be supplied with quantity tolerances not exceeding 7% of the ordered
quantity.



4.      
Due
to the substrate (material and its elastic properties) logos/ graphics can be
printed with a slight deviation from the centre of the tape/ material. When
printing, the tolerance is +/-20% shift over distance.



5.      
In
the case of printing dark colours on thin material (e.g. bandanas, gift ribbons)
there is a risk of absorption of the colour by the surface layer from the
bottom layer (paint breakthrough)



6.      
Due
to the specificity of the sublimation process and its dependence on many
factors such as material, paper, temperature and length of the sublimation
process, it is not possible to guarantee perfectly sharp edges of graphics at
the border of two colours.



7.      
When
printing two designs on the front and back of the material, it must be taken
into account that the designs will not overlap, i.e. they can be shifted
against each other.



8.      
When
printing the same graphic on both sides of the material, it must be taken into
account that the front side of the material is covered with print independently
from the back side. Slight deviations in colour and quality between the two
sides are therefore acceptable.



9.      
In
the case of "non-positioned" designs (front side of the material in
relation to the back side) it should be taken into account that the print on
the back must be a repeatable element - a sequence, which can be printed in a
different place on each product and cut (not (printed as a whole).



10.  
In
the case of "positioned" designs (front side of the material in
relation to the back side) a shift of the graphic element by +/- 15% of the
length of the material is acceptable.



11.  
In
the case of dyeing using the sublimation method, due to the different
structures of the material (especially white colour of the originally dyed
strip/ yarn, as well as its natural unevenness) and the specific nature of the
production process (printing and sewing), the possibility of under-colouring
and translucent white elements in uneven areas (folds in the material, points
where sewing needles are inserted, side edges of the strip, etc.)



12.  
Due
to the specificity of the production process and shrinkage of the material the
actual size of the product may vary from the dimensions specified in the order
and visualisation by +/- 15%.



13.  
Due
to the specific nature of production and the method of printing, colours
(including white) may take on different shades from adjacent colours. The
printed material may also appear in various shades of white (including beige,
cream etc.) depending on the batch. This is conditioned by the production
process of the material and we do not guarantee 100% repeatability. The Client
is aware of this fact and accepts it.



14.  
Due
to the technological process resulting based on the production on many
machines, acceptable differences in pigment colours, changing temperature and
humidity conditions, slight colour differences may occur in the final product.
The Seller shall make due effort to reproduce the colours included in the
design. However, minor colour differences - i.e. +/- 2 shades - shall not
constitute grounds for complaint, and the Buyer shall not raise warranty claims
for physical defects of the product with reference to them.



15.  
Due
to the specificity of the sublimation process and its dependence on many
factors, such as material, paper, temperature and cycle time, the edges of the
graphic elements on the borders between two colours may become less sharp.



16.  
When
the same print is placed on both sides of the product, for technical reasons,
in particular due to the fact that graphic elements are printed independently
of each other, there may be slightly differences in colour shade, that is +/- 2
shades and in print quality between them.



17.  
Due
to the structure and different properties of the material and the fact that
sewing is manual work, slight shifts and imperfections are acceptable. However,
these must not affect the overall usability of the product. For reasons
mentioned above, slight shifts between stitched layers of material within a
batch are also acceptable.



18.  
In
the case of a model where a safety connector is used, the Seller does not
recommend sewing it directly on the neck, but e.g. at the snap hook or in the
middle of the length of the lanyard (measured after sewing) for better comfort.
If the Buyer nevertheless decides to order the safety connector sewn on the
neck, the Seller shall not be liable for any claims related to that.



19.  
All RE-ORDERS are being treated
as NEW ORDERS. Placing the re-order, the customer accepts that there may be
slight differences (eg. in colours, material, accessories) between the previous
and new production. Due to the specific nature of production and the method of
printing, we do not guarantee 100% repeatability of the orders.



§ 10
CHANGES TO THE ORDER, GENERAL PROVISIONS



1.      
The
buyer is obliged to report their wish to make changes to the order by e-mail:



a.      
for
online orders:
shop@tedgifted.com



b.      
for
orders placed with a Consultant at the e-mail address of the Consultant
servicing the order



2.      
Changes
to orders are subject to a fee of EUR 4/ GBP 4/ PLN 20 net per change.



3.      
The
Seller reserves the right to refuse changes to the order, in particular changes
to the product configuration in an order paid for and accepted for mass
production.



4.      
The
buyer is obliged to report their wish to cancel the order by e-mail:



a.      
for
online orders:
shop@tedgifted.com



b.      
for
orders placed with a Consultant at the e-mail address of the Consultant
servicing the order



§ 11
CHANGES TO ONLINE ORDERS



1.      
Cancellation
of an online order which has not been paid for and for which no production
visualisation has been prepared is carried out at the Buyer's request without
additional charges.



2.      
Cancellation
of an online order for which production visualisation has been prepared is
carried out at the Buyer's request with a cancellation fee of EUR 20/ GBP 18/
PLN 50 net.



3.      
Cancellation
of an online order which has been paid for and which has been released for mass
production is carried out at the Buyer's request with a cancellation fee of
100% of the order value.



§ 12
CHANGES TO ORDERS PLACED WITH A CONSULTANT



1.      
Cancellation
of an online order which has not been confirmed by the Buyer and which has not
been paid for is carried out at the Buyer's request without additional charges.



2.      
Cancellation
of an order which has been confirmed by the Buyer and which has not been
released for mass production is carried out at the Buyer's request with a
cancellation fee of EUR 20/ GBP 18/ PLN 50 net.



3.      
Cancellation
of an order which has been released for mass production is carried out at the
Buyer's request with a cancellation fee of 100% of the order value.



§ 13 ORDER
PROCESSING TIME, PRODUCTION MODES



1.      
Order
processing time means the time of production of an order until its dispatch.
The Seller shall not be liable for delays connected with the delivery of an
order, regardless of the form of delivery chosen.



2.      
The
order processing time stated in the commercial offer is valid from the moment
of confirming the order in the system, making the payment and approving the
chosen form of acceptance of graphics, i.e. accepting the visualisation, photo
or physical sample.



3.      
For
selected products, the Seller offers the possibility of an EXPRESS MODE of
production. The required dates related to the execution of a given production
mode are included in the following tables.



 



STANDARD MODE

















































DAY



BUYER'S ACTIONS



REQUIRED TIME OF
SENDING TO TGL POLAND



TGL POLAND'S
ACTIONS



TIME OF TGL
POLAND'S ACTIONS



DAY 0



ORDER

GRAPHIC FILES



until 12:00 PM



FILE VERIFICATION
AND VISUALISATION



within 1 hour



PAYMENT



ACCEPTANCE OF
VISUALISATION



DAY 1 - if the
option of photo sample was chosen



 



 



PHOTO SAMPLE



until 14:00



ACCEPTANCE OF PHOTO
SAMPLE



until 16:00



 



 



DAY X



 



 



SHIPMENT



 



IF THE OPTION OF
PHISICAL SAMPLE WAS CHOSEN, THE PROCESS WILL BE POSTPONED UNTIL THE SAMPLE IS
DELIVERED AND ACCEPTED IN THE SYSTEM




 



EXPRESS
MODE





































DAY



BUYER'S ACTIONS



REQUIRED TIME OF
SENDING TO TGL POLAND



TGL POLAND'S
ACTIONS



TIME OF TGL
POLAND'S ACTIONS



DAY 0



ORDER

GRAPHIC FILES



until 10:00



FILE VERIFICATION



until 10:30



PAYMENT



VISUALISATION



until 11:30



ACCEPTANCE OF
VISUALISATION



until 12:00 PM



 



 



DAY 1



 



 



SHIPMENT



 




 



 



 



 



 



§ 14
DELIVERY, OWN COLLECTION



1.      
The
seller offers products ex works.



2.      
The
Seller is not liable for postal and courier services. The Seller provides the
possibility to use a courier company indicated in the offer. Any complaints
regarding damage to delivered shipment must be reported directly to the courier
company by the person receiving the shipment on behalf of the Buyer upon
receipt of the shipment. It is also necessary to draw up a damage protocol
directly with the courier delivering the shipment. The Seller is not liable for
any delays in delivery of shipments and the dates indicated in the commercial
offer are estimated dates given by courier companies. The Seller is not liable
when shipment is lost by the courier.



3.      
The
Seller enables the Buyer to collect the goods themselves or to order their own
courier. The Buyer receives a message from the System when the goods are ready
for collection.



4.      
The
Seller enables the Buyer to collect the order at the address:



TGL POLAND SP. Z O.O.



3 Żytnia street



62-064 Plewiska



Mob: +48 531 190 935



Collection possible from 2 PM. to 4 PM



5.      
When
the Buyer orders their own courier, they are obliged to send a message 24h
prior to the planned shipping date indicating the order number, courier company
name and a shipment label to
info@tedgifted.com for online orders or to the address
of the Consultant handling the order in other cases.



6.      
If
the Buyer collect the order themselves or with the help of their
representative, they are obliged to send information 24h prior to the planned
shipping date about the estimated collection date and the details of their
authorised representative to
info@tedgifted.com for online orders or to the address
of the Consultant handling the order in other cases.



7.      
Once
the order has been handed over to the courier or the Buyer or their
representative, the Seller assumes no responsibility for the products.



8.      
If
the Buyer does not collect the delivery within 30 days of notification that the
order is ready for collection, the Seller reserves the right to dispose of the
ordered products without prior notice to the Buyer, retaining payment for the
order.



9.      
If
the Buyer does not receive the shipment from the courier and the shipment is
returned to the Seller's warehouse, the Seller may send the shipment again at
an additional delivery fee. If the Buyer does not receive the shipment from the
courier within 30 days of the initial sending date, after it has been sent
again, or fails to provide a different delivery address, or to pay the
additional delivery fee, the Seller reserves the right to dispose of the
ordered products without prior notice to the Buyer, retaining payment for the
order.







 



§ 15
COMPLAINTS



1.      
The
Buyer is obliged to notify the Seller immediately, not later than within 7
calendar days from the date of receipt or collection of the goods, in writing
about non-conformity of the received goods with the order or about their
defects. Complaints received after the deadline will not be accepted by the
Seller. In order to meet the deadline it is necessary to effectively deliver
the complaint to the Seller. Effective delivery is assumed when a properly
completed claim form available on the website
www.tedgifted.com is sent to the address info@tedgifted.com or to the Consultant responsible
for the region.



2.      
Complaints
submitted after 2 p.m. CET will be treated as complaints submitted on the
following day.



3.      
The
buyer is obliged to verify a minimum of 30% of the quantity of the received
goods. In the case of orders delivered in multiple packages, the Buyer is
obliged to verify the quality of the products by checking products from each
package.



4.      
In
case of improper use and misuse of the products, complaints will not be
accepted.



5.      
Situations
resulting from exceeding quality standards described in § 9 may constitute a
basis for complaints.



6.      
Complaints
concerning the colours of the product based on the graphic design without
defined colours according to Pantone C scale shall be treated as groundless.



7.      
If
it is necessary to verify the legitimacy of the complaint, the Seller may
request the return of all goods or a part of goods at the expense of the Buyer.
Transport costs incurred by the Buyer shall be reimbursed only if the complaint
is considered justified. The condition of the reimbursement is a submission of
the invoice for the incurred transport costs. The Seller will not reimburse
transport costs higher than the standard transport rate of courier companies
cooperating with the Seller.



8.      
Total
costs incurred by the Seller on account of a submitted and accepted complaint
cannot exceed the value of the order. The Seller shall not cover costs other
than those directly related to the order. In particular the Seller shall not
cover costs resulting from lost profits. The Seller is liable only for their
own actions and negligence. The Seller is not be liable for actions and
negligence of third parties, in particular transport companies, financial
institutions, etc.



9.      
The
Seller undertakes to investigate the complaint within 14 working days from the
moment of its submission (excluding public holidays valid for the seat of the
Seller).



10.  
During
the complaint processing the Seller may ask the Buyer to return a part of goods
or all goods, provide additional explanations or documentation, thus obliging
the Buyer to perform certain actions by e-mail. If the Buyer does not deliver
the materials requested by the Seller within 7 working days from the moment of
receiving the relevant notice per e-mail, the complaint shall be rejected.



11.  
If
the complaint is considered to be justified, the Seller may request the return
of all ordered goods at their expense before an invoice correction is issued.



12.  
Returns
resulting from issued invoice corrections shall be made within 14 working days
from the date of their issuance.



13.  
Submitting
a complaint regarding an ordered product does not release the Buyer from the
obligation of timely payment resulting from the sales invoice issued for the
given order.



§ 16
CLIENT-ENTREPRENEUR



1.      
If
the Client is a natural person concluding an agreement directly related to
their business activity, when the content of the agreement indicates that it is
not connected to the professional activity of the Client, based on the subject
of the Client's business activity indicated in the CEDIG (Central Register and
Information on Economic Activity):



a.      
§
15 of the GTC does not apply;



b.      
§
17 (3) of the GTC does not apply;



c.      
When
placing an order, the Client shall be informed of the total gross price of the
Order;



d.      
When
placing an order, the Client shall be informed about the costs of returning the
goods in the event of withdrawal form the agreement, which shall be borne by
the Client, including the costs of returning the goods if they cannot be
shipped by post in the standard way due to their nature;



e.      
When
placing an order, the Client shall be informed that the subject of the service
is a non-prefabricated item, produced according to the consumer's
specifications and meeting their individual demand, and therefore the Client is
not entitled to withdraw from the agreement concluded off-premises or at a
distance.



§ 17 FINAL
PROVISIONS



1.      
In
matters not regulated by these GTC, the Polish law and the provisions of the
Civil Code and other general provisions apply.



2.      
Any
disputes between the Seller and the Client are subject to the jurisdiction of
Polish courts.



3.      
Any
disputes shall be settled by the court competent for the registered seat of the
Seller.



4.      
The
Client shall be informed about any changes to the GTC via e-mail.



5.      
The
GTC are valid from 12.02.2024



 



TedGifted

Our company has been in the market for over 15 years. During that time, it has come a long way and developed into an innovative, constantly evolving company. Our team consists of experienced employees - designers, technical staff and account managers.

Our success is built around modern printing technology and well-selected products, accessories and materials.

×
×
× Download movie

log in

Your email:

Don't have an account yet? No worries.

<

log in

Password:

<

Sign up