Ted Gifted

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TGL POLAND sp. z o.o.

1. GENERAL PROVISIONS

General Terms and Conditions of Orders specify the way TGL Poland Sp. z o.o. (hereinafter referred to as The Seller) provide the services as set out in the order submitted by the ordering party (hereinafter referred to as the Client). These provisions specify the actions necessary to meet the requirements by both parties. The Client reads and accepts the provisions of General Terms and Conditions of Orders while placing the order.

2. PRICING

  1. Any price quotation sent in an electronic form is valid for 7 days from the date of sending the quotation, unless stated otherwise in the offer.

  2. Prices of the Products are based on the current catalogue.

  3. The current catalogue is always available at the company headquarters or it can be sent to the Client at the request of the Client.

  4. The Seller will notify the Client about any changes in the catalogue, including prices, at least 7 days in advance.

3. ORDER

  1. Orders shall be placed in the Online Store, by e-mail or directly at the regional sale representative.

  2. Order confirmation from the Client sent by e-mail or in the Online Store shall be equivalent to the conclusion of a purchase-sale agreement between the Client and the Seller based on the provisions of General Terms and Conditions of Orders as well as Terms and Conditions of Online Store, if the order is placed in the Online Store.

  3. For the order completion to be started, the Client shall provide timely and complete information including all the elements specified below, in writing:

    1. a filled in and signed order form;

    2. graphic files meeting all the requirements in Article 6;

    3. a delivery address;

    4. a pre-payment confirmation – if required.

  4. Orders are not processed until receiving:

    1. all the information specified in Article 3;

    2. a written approval (also by e-mail or in the Online Store) of the graphic design and/or a sample;

    3. a written reply from the Client to any questions the Seller might have during the processing of the order.

  5. The Seller shall confirm THE FINAL deadline for the order completion after the Client provides all the information in Article 3 and 4.

  6. The Seller reserves the right to reject or suspend the order or to change the agreed price in the following situations:

    1. the order delivery date required by the Client is earlier than the order delivery date specified in the offer or agreed upon otherwise in writing;

    2. graphic files delivered by the Client are not in the required format or with specified parameters, or the Client delays the approval of a sample/visualization beyond the time frames agreed upon earlier by both Parties – from the moment a sample/visualization has been received by e-mail, in an electronic or physical form;

    3. the Client has due payments;

    4. the amount of the Product in the order does not meet the minimum production amount required;

    5. the occurrence of force majeure.

The Client will be notified about abovementioned situations no later than within 72 hours after placing the order.

  1. Under extraordinary circumstances, the Seller reserves the right to change the order delivery date. In the event such extraordinary circumstances occur, the Seller shall agree with the Client on a new order delivery date or shall cancel the order. The Client will be notified about the abovementioned situations no later than within 24 hours prior to a scheduled shipment from the warehouse. “Extraordinary circumstances” mean events that prevent or significantly hinder completion of the order, for which the Seller is not responsible.

4. CHANGES AND CANCELLATION OF ORDERS

  1. Any changes or cancellation of the mass order that is at the manufacturing stage require a phone call and a written (e-mail) notification sent to the Seller’s employee who confirmed the start of mass production. Orders placed in the Online Store require a phone call to the Customer Service – the Client will receive an e-mail from the system with the instructions.

  2. Regional sales representative will determine the status of the manufacturing process and will notify the Client about the changes/cancellation options available and costs incurred to date within 60 minutes form the time of receiving the notification from the Client, as specified in Article.

  3. The Seller reserves the right to charge preparatory fees in case of introducing necessary changes or a cancellation of a complex mass order:


Tryb produkcji

Wysokość opłaty z tytułu zmian

Standard, Urgent, Express mode

20 EUR (preparatory fee) + extra costs based on a new offer – if applicable


Production mode

Cancellation fee / total order value

Express mode

100%

Urgent mode – up to 1000 pieces

70% - 100%

Urgent mode – more than 1000 pieces

Individual

Standard mode – up to 1000 pieces

30% - 100%

Standard mode – more than 1000 pieces

Individual


Abovementioned fees represent real costs incurred by the Seller for manufacture preparations or manufacture process.

5. COMPLETION DATE

  1. Confirmation of the final order completion date (shipment from the Seller) takes place after the Client meets all the requirements specified in Article 3 and 4.

  2. In case of a delay in approval of graphic files, visualization or printed samples by the Client, the Seller reserves the right to postpone the order completion date.

  3. The shipment address should be provided not later than on the day of order confirmation (Day 0). Any delay with providing the address, regardless of the selected production mode, shall result in a delay of the shipment due to the Client’s fault and administration fee of 20 EUR.

  4. Estimated order completion dates are based on the schedule as specified in the Appendix 1.

  5. All modifications to graphic files, incompleteness of the required information, materials and other elements, or providing them in a manner or form other than required, result in a change of the order completion date to later than previously assumed (graphic adjustments, change of accessories, material, packing method etc. as well as changes of approval deadlines or incomplete/lack of the delivery address). New order completion date depends on the manufacturing power available at the Seller and the production mode chosen by the Client.

6. TECHNICAL SPECIFICATION FOR PREPARATION OF MATERIALS FOR PRINTING

  1. The Seller recommends the following file formats:

    1. Project (particularly a logo and texts) should have a vector graphic format: “.cdr” (version 13 – 16-X6), “.ai”,”.eps” (max version CS6), “.pdf”, no password protected.
      Additionally, a Project preview should be sent in a „.jpg” file extension. Files with other extensions („. bitmap” or others regardless of the minimum resolution of 300 dpi) do not guarantee high quality of print and expected color.

    2. The Seller does not guarantee high quality of print and expected color if the provided files have other formats than specified in Article 1-point a).

  2. Colors
    The colors should be specified as Pantone colors for coated papers (C). The Seller does not guarantee that the colors will be exactly as specified. The Seller guarantees that the colors will be as similar as possible (+/- 2 tones on the Pantone scale).

  3. If the Client specifies CMYK colors or any colors other than Pantone C colors, the Client agrees to possible quality discrepancies, in particular, when it comes to the color of the Product, and waives the right to any claims against the Seller with respect to the matter.

  4. The recommended minimum size of the graphic elements:
    For the graphic elements to be clear, the Seller recommends:

    1. The minimum height of a text:
      * 1,5 mm – T1 and T5 materials.
      * 2 mm – other materials available at the Seller used to manufacture lanyards and other products form the offer e.g. bandana or glasses cleaning cloth.

    2. The minimum width of a line:
      * 1,0 poins

Smaller font or graphic element does not guarantee the satisfactory quality. Not using the recommendations in the Project means that the Client waives the right to claims with respect to the quality of print in size smaller than recommended.

  1. Bleeds
    Bleed is the area of the graphics which is not to be printed. However, it is necessary due to the specific nature of print and production (mainly due to the material flexibility). This are is cut off in the further technological process. The Seller provides a project template to every product available in the offer. It is available in the online store during configuration or at the request of the Client, it can be sent by e-mail.

  2. In case the Project does not meet the specifications, the Seller might introduce minor changes to the Project, so that it meets the specifications, which must be accepted by the Client. In case the Client does not accept the changes, Parties may withdraw from the agreement. In such a case, the Client shall reimburse all expenses incurred by the Seller to prepare the order to be completed, including payment for the working efforts.

7. VISUALIZATION

  1. The condition of a timely preparation of the graphic visualization by The Seller shall be providing by the Client graphic files with the following information:

    1. PANTONE colors of the logo and background at the front of the fabric tape/material

    2. PANTONE colors of the logo and background at the back of the fabric tape/material

    3. selected accessories*

    4. dimensions and type of fabric tape/material *

    5. arrangement of the logo according to the design*
      * according to the nomenclature compliant with the current TGL Poland sp. z o.o. catalogue

  2. Due to the electronic form of graphic files and various possible monitor settings both on the part of the Client and the Seller, subjective differences in color reading are possible. Therefore, the Seller recommends defining all colors included in the design according to the PANTONE scale. The lack of color definition according to PANTONE scale shall not constitute grounds for a complaint.

  3. Visualization is only an indication of logo/texts/graphics arrangement on the product. Due to the production process, deviations from visualization of both test print and mass production are possible. Due to various materials used for production (inks, paper, polyester), the visualization printed by the Client on a printer in the office IS NOT a reflection of the manufacturing process at the Seller. Visualization is a very important element of order confirmation. Therefore, we highly recommend checking all details before approving a file for production.

  4. Because both the Client and the Seller may use different software, or the same software but different version of it, it is possible that not all elements will be displayed correctly when graphic files are opened by the Seller. Additionally, it is possible that the Seller does not have the appropriate font that was applied in the file sent by the Client. Hence, it is recommended to provide the preview files („.jpg”).
    The Seller DOES NOT TAKE RESPONSIBILITY for any text/ grammatical errors, typos, or mistakes in a logo. The visualization approval is equivalent to consent to start a mass production.

  5. One (1) graphic visualization as a part of one (1) offer is prepared by the Seller free of charge. Every consecutive correction or visualization shall cost 4 EUR.

  6. Three (3) graphic corrections of the visualization as a part of one (1) order are made by the Seller free of charge. Every consecutive correction shall cost EUR 4.

8. SAMPLE

  1. A pre-production sample does not reflect mass production but the approximate quality of a Product. Due to the nature of production, the manufactured products may be different from the approved sample. Differences may occur in e.g. sharp print quality, colors, structure of the material, stitching, etc.

  2. Differences result from the properties of the production process and it is not possible to eliminate them entirely. They do not lower the use value of the product. In many cases, potential differences are only subjective feelings.

  3. The cost of the samples is specified individually based on the offer.

9. QUALITY STANDARDS

  1. Due to the substrate (fabric tape/ material and its elastic properties), the print of logotypes/graphics may be executed with certain deviation from the center of the tape/material. In case of printing on a narrow fabric tape/ material (e.g. lanyard), the permissible deviation tolerance amounts to +/-2 mm. In case of printing other materials (e.g. tube bandana, eyeglass cleaning cloths) amounts to +/-3 cm.

  2. In case of printing dark colors on thin material (e.g. tube bandana, T5 material, sashes), there is a risk that the top layer will adopt the color of the bottom layer (the paint will strike through).

  3. Due to the specific nature of sublimation process and its dependence on many factors, such as fabric tape/material, paper, temperature and length of heating, it is not possible to guarantee ideally sharp edges at the joint of 2 colors.

  4. In case of printing 2 designs on both sides of the material, it shall be remembered that the designs will not overlap, i.e. they will be printed with a shift.

  5. In case of printing the same graphics on 2 sides of the material, it shall be considered that the front of the material is printed independently from its back (‘running print’). Therefore, slight color and quality deviations are permitted with reference to these 2 sides.

  6. In case of ‘non-positioned’ designs (front against back of material) it needs to be remembered that back print needs to be a repeated element – a sequence that can be printed in different places on the product and cut off (not everything is printed).

  7. In case of ‘positioned’ designs (front against back of material), shifts of graphics by +/-10% are permitted.

  8. In case of dyeing with the use of sublimation method, due to different material structures (especially white color of originally fabric tape/yarn, as well as its natural irregularities) and specific nature of production process (both print and stitching), it is possible that on the final product there will be under colorations or clearances of white elements in irregular places (undulations of material texture, locations where stitching needles are inserted and side edges of the tape, etc.).

  9. Due to the specific nature of the production process and the shrinking of the material, we would like to advise that the actual size of the product may differ from the dimensions specified in the order and in the visualization by +/-10%.

  10. Due to the specific nature of the production process and the printing, colors (including white) may assume various shades of the neighboring color. The fabric tape/material used can also have various shades of white, depending on the batch (including beige, creamy white, etc.). It results from the production process of the fabric/material. It is impossible to have a 100% supervision over that shade. The Client shall take note of that fact.

  11. Due to the technological process of manufacturing using many machines, deviations in pigment’s colors, changing temperature and humidity factors, some insignificant deviations in colors might occur. The Seller shall make every effort to provide the colors on the Product as similar to the Project as possible, however, color deviations shall not be the basis for a complaint and the Client shall not have the right to claims with respect to warranty in the case of faulty products.

  12. Due to the specific nature of sublimation process and its dependence on many factors, such as fabric tape/material, paper, temperature and length of heating, it is not possible to guarantee ideally sharp edges at the joint of 2 colors.

  13. In case of printing on both sides of the material, graphic elements – due to technical reasons – might be printed with a slight shift. Maximum accepted shift: +/- 10 % of total length

  14. In case of printing on both sides of the material, graphic elements – due to technical reasons, especially since the front of the material is printed independently from its back- slight color and quality deviations between front and back are permitted.

  15. In case of dyeing with the use of sublimation method, due to different material structures - especially white color of originally fabric tape/yarn, as well as its natural irregularities - and specific nature of production process (both print and stitching), it is possible that on the final product there will be under colorations or clearances of white elements in irregular places, such as undulations of material texture, locations where stitching needles are inserted and side edges of the tape.

  16. Due to the specific nature of the production process and the shrinking of the material, the Seller declares that the actual size of the Product and the print on the Product may differ from the dimensions specified in Project and visualization by max +/-10%.

  17. Due to the specific nature of the production process and the printing, colors (including white) of the graphic elements may assume various shades of the neighboring color. The fabric tape/material used can also have various shades of white, depending on the batch (including beige, creamy white, etc.). It results from the production process of the fabric/material. It is impossible to have a 100% supervision over that shade. The Client shall take note of that fact.

10. STITCHING / COMBINING MATERIALS

  1. Due to the structure, various fabric/material properties and the fact that stitching is manual work, slight movement and imperfections are permitted. However, they cannot impact the general product usability. For the abovementioned reasons, there is also a possibility of slight movement/difference between the stitched fabric/material layers within one batch of products.

  2. In case of a lanyard model in which a safety break is used, the Seller does not recommend locating it directly “on the neck”, but rather placing it alternatively right near the clip hook, or at half-length of the lanyard (measured after stitching) for a better comfort. If the Client decides to order lanyard with a safety break located on the neck, the Client indemnifies the Seller against any claims that might arise in that matter.

11. COPYRIGHTS

  1. The Client accepts full liability for the content, logo, other labels (including trademarks) and other graphic elements that will be placed on the delivered goods.

  2. When approving the order, the Client releases The Seller from any liability (including legal liability and liability for damages) resulting from the use of elements mentioned in Article 1, as well as from any claims of third parties concerning placement of the abovementioned elements.

  3. By placing the order, the Client undertakes to cover any claims, losses and lost profits that will be incurred by The Seller due to use of the abovementioned elements/graphic materials delivered and approved by the Client.

  4. The Seller shall have the right to claim compensation exceeding the value of incurred losses.

12. PERSONAL COLLECTION

  1. The Client can personally collect the Products on working days between 2.30 and 4.00 PM CET.

  2. The Client is obliged to notify the Seller about the personal collection two (2) days before the planned collection date. In order to do that, the Client should send an e-mail notification@tedgifted.com with the following information:

▪ Date and time of collection;

▪ Name and surname of the person authorized to collect the Product as well as registration plate numbers or courier service provider with the client’s number and type of transport (car, plane, other);

▪ Delivery address

  1. The moment the Product is released by the Seller, it is considered as owned by the Client. It is the responsibility of the Client to check the amount of the Product upon delivery. Collection of the Product must be confirmed on a signed WZ document (WZ- „Wystawianym do zamówienia”). This document must contain business stamp or ID details of the person collecting the Product.

13. TRANSPORT

  1. The Seller shall not be liable for any postal or courier services.

  2. Any complaints regarding the transport of the Product should be reported by the collecting person directly to the courier service provider at the moment of receipt of shipment and a shipping damage report should be drawn up. The Seller does not offer courier services. However, considering the nature of the business, the Seller might recommend to the Client courier service providers.

  3. The Seller shall not be liable for any delays in delivery of shipment. In case of any delays, loss of shipment or damages occurring during transport of the goods, the REGULATIONS of transport company and GENERAL TERMS AND CONDITIONS OF PROVIDING TRANSPORT SERVICES shall be applicable. The Seller has no possibility to interfere with these terms and conditions. Both the Client and The Seller must adjust to these terms and conditions.

  4. Transport costs are consistent with the price list of The Seller.

  5. The delivery dates of the shipments are available on the website www.ups.com or a website of another courier service provider indicated by The Seller. The Seller has no possibility to interfere with delivery deadlines.

14. PAYMENTS

  1. New Clients must pre-pay (100% of the value of the order) for the first five (5) orders. A payment method can be changed only after a timely payment of the first 5 invoices.

  2. Delay in payments shall result in blocking the possibility of postponed payments and withholding all deliveries both future and the current ones.

  3. If the Client is obligated to pre-pay for the order, regardless of the PRODUCTION MODE, the Client must send a payment confirmation (scan or .pdf file).

  4. THE SELLER reserves the right to pursue the payable amounts in Court, by debt recovery by external party, etc. Referring the case to a debt collection agency means that the Client bears the debt recovery charges and all the interests for late payments (in the amount specified by the current law).

  5. Submitting a complaint regarding the Product shall not exempt the Client from his obligation to timely payment for the invoice for that order.

15. COMPLAINTS

  1. Any complaints must be submitted online - using the form available on the website or in a written form – filling up the form available on the website www.tedgifted.com and sending it to the Seller’s address, within seven (7) days from the date of receiving the Product by the Client. To meet the deadline, the delivery of the complaint must be effective. Complaints submitted after the abovementioned deadline will not be processed.

  2. Complaints submitted after 4 PM CET are considered as complaints submitted on the following day.

  3. Before submitting a complaint, the Client shall check at least 30% of the received Products. In case the Products are delivered in many packages, the Client shall check at least one item from each package.

  4. The Seller does not accept the complaint when the Product’s defect is a result of misuse.

  5. Complaints can be based on violations of the quality standards specified in Article 9 of General Terms and Conditions of Orders.

  6. Complaints regarding the discrepancies between the color of the Product and the color in the Project shall be processed only if the color was specified in the Project.

  7. The Seller reserves the right to recall the Products that are subject to the complaint, if necessary. The Seller does not bear the costs of transport of the Products that are subject to the complaint, unless the Seller accepts the complaint. In such case, the costs of transport are refunded based on the invoice for the transport – the refund amount shall not be higher than the rate of the transport service available at the Seller.

  8. If the Client clicks „I accept the file despite it got rejected” („Akceptuję plik mimo jego odrzucenia”) in the Online Store, it means the Client accepts the file with possible errors with graphic elements. Such order will be processed, and it shall not be basis for any complaints regarding quality standards such as colors, quality of print, etc.

  9. Total costs incurred by the Seller regarding the complaint cannot be higher than the value of the order. The Seller shall not incur any other costs than directly related to the order, in particular, the Seller shall not incur the costs of lost profits. The Seller shall be liable only for its own actions and omissions. The Seller shall not be liable for actions and omissions of third parties, in particular, for transport (Article 4), financial institutions, etc.

  10. The Seller shall process the complaint within 14 working days from the date of receiving the complaint (excluding holidays in the country of the Seller headquarters).

  11. If necessary, the Seller might contact the Client by e-mail to request additional information or documents required to process the complaint. The Client shall provide the requested information within 7 days. Not meeting this requirement results in the complaint not being processed.

  12. In case the complaint is accepted, the Seller might request a return of products subject to the complaint before issuing the correcting invoice.

  13. Returns of the products due to the correcting invoices are due within 14 working days from the date of issuing the correcting invoice

  14. Submitting a complaint regarding the Product shall not exempt the Client from his obligation to timely payment for the invoice for that order.

16. RE-ORDERS

Due to execution of orders on materials originating from various deliveries (inks, paper, polyester material, components, accessories, tapes, etc.), any changes of shades, material structures, print colors, accessories occurring for a particular product in case of particular orders and deliveries shall not be subject to complaints. Any repeated order of the same product shall be regarded as a NEW ORDER. No complaints resulting from any discrepancies occurring for the abovementioned reasons will be processed.

17. APPROVAL

The Seller provides variety of products and services available in its offer. By placing the order, the Client approves and accepts the GENERAL TERMS AND CONDITIONS OF ORDERS.

18. FINAL PROVISIONS

The Seller shall not approve any other order forms or General Terms and Conditions of Orders than its own

Appendix 1 PRODUCTION MODES

DAY 0 - day of receiving the order together with the graphic files.


STANDARD MODE (4 working days or longer)

DAY

CLIENT ACTION

DEADLINE

TGL POLAND ACTION

DEADLINE

DAY 0

ORDER GRAPHIC FILES

12:00 PM

VERIFICATION

1:00 PM

PAYMENT


VISUALISATION

4:00 PM

DAY 1

VISUALIZATION APPROVAL

12:00 PM



SAMPLE APPROVAL

4:00 PM



DAY X



SHIPMENT



URGENT MODE 2-3 DAYS

DAY

CLIENT ACTION

DEADLINE

TGL POLAND ACTION

DEADLINE

DAY 0


ORDER GRAPHIC FILES

12:00 PM

VERIFICATION

1:00 PM



VISUALISATION

3:00 PM

VISUALIZATION APPROVAL

4:00 PM



PAYMENT




DAY 1





DAY 2





DAY 3



SHIPMENT



EXPRESS MODE 1 DAY

DAY

CLIENT ACTION

DEADLINE

TGL POLAND ACTION

DEADLINE

DAY 0

ORDER GRAPHIC FILES

10:00 AM

VERIFICATION

10:30 AM



VISUALISATION

11:30 AM

VISUALIZATION APPROVAL

12:00 PM



PAYMENT




DAY1



SHIPMENT



INDIVIDUAL MODE - specified individually with the Client


  1. Production mode URGENT or EXPRESS: 1 project maximum of 1000 pieces. Bigger quantities are possible, but it is subject to available production capacity – requires individual agreements with regional sales representative.

The above rules are applied to products with a standard specification


T1 fabric tape/material
lanyard model from 2.1 to 2.5
standard packaging, 50 pieces in a polybag
sewing with a transparent seam

Consultation is required especially for:


singular packaging
sewing with a cotton thread
attaching clamp A40
all other options different than standard



  1. All orders sent after 12:00pm CET are considered as order send on the following working day

  2. In the event of force majeure, The Seller reserves the right the cancel the order sent in URGENT or EXPRESS mode until 3 PM CET.

  3. URGENT and EXPRESS modes require sending graphic files using a template available online at the website of the Seller. Preparing the product visualization from the beginning by The Seller may result in delayed order completion.

  4. For the order completion to be started, the Client shall provide timely and complete information including all the elements specified below, in writing:

    1. a filled in and signed order form;

    2. graphic files - verified and accepted by the Seller;

    3. a delivery address (company name, street name, building number, postal code, contact phone);

    4. a pre-payment confirmation – if required;

    5. e-mail title – PRODUCTION MODE / PROJECT NAME / QUANTITY


All modifications (graphic adjustments, change of accessories, material, packaging method, etc.) as well as incomplete information or changes in approval deadlines result in a change of the order completion date).


ORDERING IN A STANDARD MODE – SCHEDULE


The order and the graphic files that were sent incomplete and/or after 12 PM CET are considered as sent the following day.


a) The Seller verifies sent graphic files until 1 PM CET (Day 0) and informs the Client whether graphic files meet the technical specifications (Article 6 of General Terms and Conditions of Orders).

b) After graphic files have been positively verified, The Seller prepares the visualization of the product and sends it by email to the Client no later than 4 PM CET (Day 0)

c) The Client agrees send back the approved the visualization to mass production until 12.00 PM CET the next day (Day 1).

d) If the Client sends the approved visualization by 12:00 PM CET, on the same day (Day 1), the Client will receive a photo of the sample no later than 3 PM CET.


There is a possibility to take the photo of a physical sample in every production mode available. By agreeing to make it, the Client accepts the extra time required to make it – 24-48h – and in case of shipment of the physical sample – extra time for the delivery.

Ted Gifted Lanyards

Our company has been existing on market for over 8 years. Over that time it has come a long way and developed to be a forward thinking, constantly developing company with a passion. Our team consists of experienced workers - designers, technical staff and account managers.

Our success has been built around modern printing technology and a wide range of products, accessories and materials offered.

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